Shipping Policy
This Shipping Policy explains how Zenvora Leather (“we,” “our,” “us”) processes, handles, and delivers orders placed on zenvoraleather.com. By placing an order with us, you agree to the terms outlined below.
We aim to provide a smooth and reliable delivery experience for all customers across the United Kingdom, Europe, and worldwide locations.
Order Processing Time
All orders are processed within 3–5 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During peak periods or promotional sales, processing times may be slightly extended.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (if available for your selected shipping method).
Shipping Destinations
We currently offer worldwide shipping, including:
- United Kingdom
- Europe
- International destinations worldwide
Please note that delivery times may vary depending on destination, customs clearance, and local courier services.
Estimated Delivery Time
Delivery times vary depending on your location and shipping method:
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- Rest of the world: 7–15 business days
These timeframes are estimates only and may be affected by factors outside our control, such as customs delays, courier disruptions, or peak seasonal demand.
Shipping Charges
Shipping fees (if applicable) are calculated at checkout based on your location and selected delivery method. In some cases, we may offer free shipping promotions, which will be clearly displayed on the website when available.
Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.
Order Tracking
Where tracking is available, customers will receive a tracking number via email once the order has been dispatched.
You can use this tracking number to monitor the progress of your shipment through the relevant courier’s tracking system.
If tracking information is not immediately available, please allow a short processing period for updates to appear.
Shipping Delays
While we aim to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:
- Customs clearance procedures
- Courier service delays
- Weather conditions
- High order volumes
- Public holidays or regional disruptions
Zenvora Leather is not responsible for delays caused by third-party carriers or customs authorities, but we will always assist you in tracking and resolving delivery issues.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout.
We are not responsible for delays, lost shipments, or failed deliveries caused by incorrect or incomplete addresses. If an order is returned due to incorrect information, additional shipping charges may apply for re-delivery.
Lost or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us at:
support@zenvoraleather.com
We will investigate the issue with the courier and work to resolve it as quickly as possible. Please note that investigations may require coordination with shipping carriers and can take several business days.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and related fees may be applied once the shipment reaches your destination country.
These charges are determined by local authorities and are the responsibility of the customer. Zenvora Leather has no control over these charges and cannot predict their amount.
Order Changes & Cancellations
If you wish to modify or cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed or dispatched, we may not be able to make changes. In such cases, our Refund & Returns Policy will apply.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: support@zenvoraleather.com
Alternative Email: social@zenvoraleather.com
Website: zenvoraleather.com