At Zenvora Leather, customer satisfaction is important to us. We take pride in the quality of our products and want you to shop with confidence. This Refund & Returns Policy explains your rights and responsibilities when requesting a return, exchange, or refund for purchases made through zenvoraleather.com.

By placing an order with Zenvora Leather, you agree to the terms outlined in this policy.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and unworn
• In its original condition
• Returned with original packaging
• Returned with all tags, labels, and accessories included

Items that do not meet these requirements may not qualify for a refund or exchange.

How to Start a Return

Before returning any item, you must contact our support team to request return authorization.

Please email:

support@zenvoraleather.com

Include the following information:

• Your order number
• Your full name
• A brief explanation of the reason for the return
• Photographs if the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may experience delays or may not be accepted.

Change of Mind Returns

If you decide that you no longer want an item, you may return it within the 14-day return period provided it meets all eligibility requirements outlined in this policy.

For change-of-mind returns, customers are responsible for all return shipping costs. Original shipping charges, where applicable, are generally non-refundable unless required by law.

We recommend using a tracked shipping service when returning items, as Zenvora Leather cannot be responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

We carefully inspect our products before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request photographs of:

• The product received
• Any visible damage or defect
• The product packaging
• Shipping labels, where applicable

After reviewing the information provided, we will work with you to arrange an appropriate solution, which may include a replacement, exchange, repair, or refund.

Where a return is required due to our error or a product defect, Zenvora Leather will cover or reimburse reasonable return shipping costs.

Exchanges

We offer exchanges for eligible items, subject to product availability.

Customers may request an exchange for:

• A different size
• A different color
• A replacement item where appropriate

Exchange requests must be made within the same 14-day return period and the returned item must satisfy all return eligibility requirements.

If the requested replacement item is unavailable, we may offer an alternative product or refund in accordance with this policy.

Non-Returnable Items

Certain products cannot be returned or refunded unless required by applicable consumer protection laws.

These include:

• Personalized or custom-made products
• Gift cards
• Products damaged through misuse, negligence, improper care, accidents, or normal wear and tear

These exclusions help ensure product integrity and fairness for all customers.

Sale and Promotional Items

Items purchased during sales, promotions, or discount events may still be returned, provided they meet the eligibility requirements described in this policy.

Unless specifically stated otherwise at the time of purchase, discounted items are subject to the same return rights as regular-priced products.

Inspection and Approval of Returns

Once your returned item has been received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund or exchange will be processed accordingly.

If a returned item does not meet the conditions outlined in this policy, we may decline the return or offer to send the item back to you.

Refund Process

Approved refunds will be issued to the original payment method used during checkout.

Depending on the payment method and financial institution involved, refunds may take 7–10 business days to appear in your account after approval.

Refund timing can vary between banks, payment processors, and card providers.

Payment Providers

Refunds may be processed through the same payment provider used for the original purchase, including:

• PayPal
• Stripe
• Visa
• Mastercard
• Bank Transfer Services

Processing times may vary depending on the provider’s policies and procedures.

Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

If an order has not yet been processed or dispatched, we may be able to cancel it and issue a full refund.

Once an order has been shipped, cancellation may no longer be possible, and the standard return process will apply.

International Returns

Zenvora Leather serves customers in the United Kingdom, Europe, and other international locations.

Customers returning products from outside the United Kingdom may be responsible for:

• International return shipping charges
• Customs fees
• Import duties
• Other applicable charges imposed by local authorities

These costs are generally non-refundable unless the return is due to an error on our part.

Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any rights that customers may have under applicable consumer protection laws, including laws that apply in the United Kingdom.

Where legal rights provide greater protection than this policy, those rights will take precedence.

Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our products, services, operational practices, or legal obligations.

Any updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us:

Support Email: support@zenvoraleather.com
Alternative Email: social@zenvoraleather.com
Website: zenvoraleather.com

Our team will be happy to assist you and guide you through the return process.